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    Account information

    I made a purchase. When can I see information online about the status of my order?

    You should receive an order confirmation email within 48 hours after placing your order. If not, then check your spam filters, or contact our Customer Service Centre‪ +968 24 112544‬ between 08:30 am and 05:30 pm, Sunday to Thursday (excluding week ends and public holidays).

    You can review the status of your orders and other related information in the 'My Account' section.

    We will contact you via email or phone if we need to make changes (e.g. availability dates, product upgrades) or if we encounter problems during delivery.

    How will I know if my order has been accepted?

    Once your order has reached Karcher Center Muscat, you will receive an email notification confirming your order details. However, final acceptance of your order is subject to dispatch / collection confirmation.

    What can I do with my online Karcher Center Muscat account after I register?

    You can:

    • Change your email address.
    • Change your delivery or billing address.
    • View the status of your order including estimated availability and delivery times.
    • Track your order.
    • View a list of products you have previously ordered.
    • View descriptions of each product ordered.
    • Create a Wishlist.
    • Get your questions answered quickly!

    I have not received my order confirmation. What do I do now?

    Just ensure that the email address on your order is correct or check your spam folder. Alternatively, you can contact our Customer Service Centre ‪+968 24 112544‬ between 08:30 am and 05:30 pm, Sunday to Thursday (excluding weekends and public holidays).

    How much time does delivery take?

    Delivery times vary based on product availability, customer location, public holidays and time of order. We will let you know the estimated delivery date at the time you place your order. You will see the delivery options available in each individual product page. Within Oman, standard delivery is usually between two to five business days. Click here to see our delivery charges table.

    Does Karcher Center Muscat ship to other countries?

    Karcher Center Muscat currently ships only within Oman.

    How does the delivery process work?

    All deliveries are made by our trusted logistics partners. We may provide you with a tracking number once your order has been dispatched and is on its way.